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Consulting in South Africa – what to expect

Tom Spencer

Consultants in the rainbow nation have continued to operate efficiently and effectively during the Covid pandemic. They are temporary responses to the pandemic, rather than trends that will become part of normal operations after the COVID pandemic comes to an end. Lack of physical engagement with clients has added challenges.

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Health Care Providers Can Use Design Thinking to Improve Patient Experiences

Harvard Business

Missed medical appointments, or “no-shows,” often create several operational challenges as well, from difficulties rescheduling clinical staff to interference with patient care and treatment. Each year approximately 3.6 They would seek out patterns and aim to define the real problem at hand.

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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Ben Edwards/Getty Images.

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How to Reduce Primary Care Doctors’ Workloads While Improving Care

Harvard Business

There is still a need for accountants and face-to-face meetings, but typically accountants now require such visits for only the more complicated cases that can’t be managed with software or a call. While some aspects of care clearly require doctor and patient to be in the same place at the same time, many demonstrably don’t.

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How Marketers Can Connect Profit and Purpose

Harvard Business

And in 2011, Nathaniel Foote and Russ Eisenstat proposed a “better way to manage in the 21st century.” From digital platforms to customer experience to crisis management , these priorities have been a bellwether for what would soon dominate boardroom discussions and headline business publications.