Harvard Business

OCTOBER 3, 2018

There are findings that point to positive gains in both cost savings and productivity measures, while other studies, including the recent report from the National Bureau of Economic Research, find that programs can make for good recruitment tools but won’t do much to lower costs or improve health. Coaching made a difference.

How To 32

How To Metrics Groups ROI 32

1 to 1

DECEMBER 13, 2021

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success.

Metrics 26

Metrics Tools Case Interview Strategy 26

Harvard Business

SEPTEMBER 24, 2018

The purpose of these spaces can vary widely, but they typically fall into one or more of three groups: transformation, innovation, and future-proofing. As one might imagine, demonstrating the ROI of this is difficult — most don’t even try. Who uses them? And what do they look like? Here’s what we’ve learned.

Company 32

Company Case Interview ROI Engineering 32

Harvard Business

OCTOBER 1, 2018

This would defeat the denial of service attacks — a type of cyber-attack that involves recruiting bots to hit a website with millions of requests that causes the website to go down or to provide poor response time. In most cases, the user will make a small micropayment (for example, one cent to read a news article).

Marketing 33

Marketing Advertising Media Video 33

Harvard Business

JUNE 3, 2016

” Don’t just recruit “fans” for your community. When recruiting for community members, be mindful to identify the right participants — those that are capable and motivated to open up and share their lives and ideas to make a brand better. Measure the ROI. Managing communities is a big commitment.

ROI 28

ROI Recruiting Recruitment Metrics 28