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How One Clothing Company Blends AI and Human Expertise

Harvard Business

Machine learning algorithms digest all of this eclectic and unstructured information. An interface communicates the algorithms’ results along with more-nuanced data, such as the personal notes, to the company’s fashion stylists, who then select five items from a variety of brands to send to the customer.

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Why So Many High-Profile Digital Transformations Fail

Harvard Business

GE also went to work on transforming internal processes like sales and supplier relationships. Several key lessons emerge when heavy commitments to digital capability development meet basic financial performance problems. With innovative information technology, however, executives sometimes lose their rational decision approaches.

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6 Reasons Salespeople Win or Lose a Sale

Harvard Business

Why does a salesperson lose a sale? The research project goals were to understand how customers perceive the salespeople they meet with, explore the circumstances that determine which vendor is selected, and learn how different company departments and vertical industries make buying decisions. Steven Moore for HBR. The answer is yes.

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