Rick Conlow

AUGUST 21, 2023

For example, one of our clients wanted to increase sales results with existing customers. Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. Learn from these ten examples. Lead by example. We thought they could do more.

Training 69

Training Training Culture Leadership 69

1 to 1

DECEMBER 22, 2021

Meeting employee needs and equipping them with the right tools with be critical in 2022. For example, in the recruitment phase, talent acquisition leaders can determine the most predictive pre-hire characteristics of future employees, based on common attributes of their most successful associates, such as education and high levels of empathy.

Strategy 26

Strategy Strategy Strategy& Talent 26

Harvard Business

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. And we must define new standards for humane technologies and implementation practices — an ecosystem of healing on par with quality, safety, and performance-improvement initiatives. In another example, Ronald A.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

AUGUST 30, 2018

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. To show how it works, we’ll walk you through an example. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. There were rules.

How To 38

How To Retail Productivity Sales 38

Harvard Business

OCTOBER 23, 2017

Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects. What is the cause and effect of specific types of investment — for example, leadership development, large group events, and communications cascades?

Change Management 28

Change Management Data Company Management 28

Harvard Business

JUNE 8, 2017

Hospitals and individual participating physicians undergo a thorough and iterative evaluation process. Fewer than 5% of healthcare systems initially identified for participation in ECEN meet all of the quality requirements for consideration. Why was cardiac surgery ready and spinal surgery not?

Healthcare 28

Healthcare System Insurance Insurance 28