Efficiency Healthcare Metrics Training 
Harvard Business
NOVEMBER 29, 2018
A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. But the scale at Intermountain Healthcare, where more than 2,500 huddles occur every morning, makes it especially illuminating and instructive.
Harvard Business
NOVEMBER 9, 2016
Dr. John Toussaint, CEO of the ThedaCare Center for Healthcare Value, describes the pilot unit as the “model cell,” a place for experimentation, learning, and modeling new methods for the rest of the system. Choose a Pilot Unit Within the Organization. It’s important to select this pilot unit carefully.
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Harvard Business
JUNE 18, 2018
So healthcare leaders have long wondered: what’s the best way to change clinicians’ behavior and improve their quality and efficiency of care? Relying too heavily on financial incentives to boost performance can often lead to gaming of metrics (e.g., What the Research Says.
Harvard Business
OCTOBER 8, 2018
We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J. Develop metrics around technology deployments that are noted above.
Harvard Business
MAY 24, 2017
Jess was trained as a Six Sigma Green Belt. So unlike your average patient, she described one 12-hour wait in the ER as having a “7% process cycle efficiency.” Like many patients, Jess felt her providers were delivering very little quality of care when defined by the one metric that mattered most to her: time.
Harvard Business
OCTOBER 9, 2017
Overlooking these realities is perilous, both for the patient’s well-being and for efficient delivery of care. In their medical training , physicians often are taught to maintain a clinical distance and an even temperament. This work cannot happen in a vacuum of forced efficiency. We disagree. Reimagining Roles.
Harvard Business
DECEMBER 9, 2016
We outfitted exam rooms and provider offices with cameras and trained the providers how to use a secure video platform to connect with patients remotely, while designing practice workflows to effectively move patients through the program. We are at the cusp of this transition. Insight Center. Innovating for Value in Health Care.
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