Education Process Improvement Tools Training 
1 to 1
DECEMBER 22, 2021
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.
Women in Consulting
APRIL 6, 2016
One exceptionally useful tool is the Urgent vs. Important matrix, also known as the Eisenhower Decision Matrix. The tool can be combined with anything and everything else you use for time management and tracking and has the additional appeal of being very visual and quite simple. By: Kim Wasson.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business
JUNE 16, 2017
However, transitioning to a VBC approach involves added infrastructure, training costs, and complexity of delivering care in an environment that mixes fee-for-service and value-based reimbursement. We have found that a VBC approach can decrease the direct costs of care for a group of children with a chronic condition.
Harvard Business
SEPTEMBER 11, 2017
Stay focused on using customer support as a learning tool to make your product better, and listen carefully–especially to your most vocal, demanding customers. In later stages you’ll want people who think about how to scale through process, training, and systems. What not to do. Don’t optimize for efficiency.
Harvard Business
OCTOBER 23, 2018
While America has continued leading the world in terms of investment in basic science research, it has lost the ability to do the kinds of process improvements that are essential for innovation. While American high schools typically require students to dissect a frog, few require students to disassemble a power tool.
Expert insights. Personalized for you.
26 
Let's personalize your content