Remove Education Remove Process Improvement Remove Productivity Remove Training
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The Top Eleven Things Employees Want From Their Leader

Rick Conlow

Think about it, with a little creativity could not this highly educated leader…learn. In a manufacturing company, we helped them set up process improvement teams in all areas of the business. In addition, on-going training is necessary to maintain current job skills, but even more importantly to add to them.

Training 109
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Why Employee Recognition Matters in Today’s Workplace

Rick Conlow

The High Payoff of Employee Recognition Research shows employees with little, or no recognition exhibit decreased job satisfaction, higher turnover, lower productivity and engagement, and greater stress or burnout. Through planning meetings, training, and coaching we ramped up the initiative.

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8 Reasons that May Cause You to Loose Customers

Tom Spencer

Successful startups grow by building a product or service that meets the needs of customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. You do not have a consistent policy or do not educate employees well. Improve your processes and invest in technology.

Banking 88
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2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

In the face of the Great Resignation, industries across every sector are faced with a harsh reality: give your employees a healthy and productive work environment or they will leave you. Both historical and predictive insight can enhance a company’s ability to create productive, engaged workers. Eliminate waste from operations.

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8 Issues that May Cause You to Lose Customers

Tom Spencer

Successful startups grow by building a product or service that meets the needs of customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. You do not have a consistent policy or do not educate employees well. Improve your processes and invest in technology.

Banking 78
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Scaling Customer Service as Your Startup Grows

Harvard Business

Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. What to do. What not to do. What to do.

Metrics 49
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How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

Jetta Productions/Getty Images. has lost what Harvard Business School’s Willy Shih calls the “ industrial commons ”: indispensable production skills and capabilities. has lost what Harvard Business School’s Willy Shih calls the “ industrial commons ”: indispensable production skills and capabilities.