Rick Conlow

JUNE 15, 2022

When consulting with clients we always find ways to do individual and team recognition at meetings. For example, use meetings, one on ones, virtual sessions, phone conferences, company portal, email, Zoom, and texts. Think about it, with a little creativity could not this highly educated leader…learn. Communication.

Training 109

Training Training Leadership eBook 109

Tom Spencer

MARCH 21, 2020

Successful startups grow by building a product or service that meets the needs of customers. You do not have a consistent policy or do not educate employees well. A good example would be a sales person providing inaccurate information to the customer just to make that sale. Improve your processes and invest in technology.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

Successful startups grow by building a product or service that meets the needs of customers. You do not have a consistent policy or do not educate employees well. A good example would be a sales person providing inaccurate information to the customer just to make that sale. Improve your processes and invest in technology.

Banking 78

Banking Airlines Insurance Insurance 78

Rick Conlow

AUGUST 21, 2023

For example, one of our clients wanted to increase sales results with existing customers. Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. We thought they could do more. So, we implemented a recognition program for customer reps and management.

Training 69

Training Training Culture Leadership 69

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Meet regularly to review common customer issues and build fixes into your product roadmap. What to do. This work is hard and often unglamorous.

Metrics 48

Metrics Engineering Efficiency Operations 48

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. Well, you’re spending more money on a process that’s still broken.

Interviews 156

Interviews Company Marketing Operations 156