Harvard Business

DECEMBER 7, 2017

These two trends may seem separate—or, some people believe, incompatible—but together I believe they have the power to improve finance’s role in the world. In both cases, social and environmental metrics matter for the business’s financial success. Index funds can be a force for sustainable capitalism.

Chemicals 28

Chemicals Industry Metrics Financial 28

Harvard Business

SEPTEMBER 11, 2017

Don’t optimize for efficiency. Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e.,

Metrics 46

Metrics Engineering Efficiency Operations 46

Organizational Talent Consulting

AUGUST 7, 2023

Company cultures centered on efficiency thinking have flooded the marketplace with low-cost, widely available products and resulted in tremendous waste and social issues (Brown, 2009). A quick walk through a parking lot looking at the similarity of cars reveals a need for organizations to move beyond making incremental improvements.

Culture 52

Culture Financial Leadership Deloitte 52

Harvard Business

OCTOBER 17, 2017

As a large team cares for patients, clear and efficient pathways for communication and workflows are necessary to ensure the patient experience is as seamless and organized as possible. education, public health, non-profit); and even inter-generationally between care for parents and children.

Metrics 30

Metrics Efficiency System Development 30

MishTalk

JANUARY 21, 2014

Holding down costs of non-tradeables like housing, health care and education is the key to economic competitiveness and sustainable growth. Today''s information technology allows a multinational company to position research, marketing, finance and managerial jobs to anywhere. It increases growth potential through higher efficiency.

Information Technology 74

Information Technology Information Technology Financial Policies 74

Harvard Business

OCTOBER 3, 2018

While addressing this opportunity wasn’t technically assigned to anybody in the C-suite, the CMO engaged her team and they stepped forward with recommendations on how to leverage internal communications to inform, educate, and lead the organization in agile thinking. And they have significantly more impact.

Advertising 28

Advertising Agile Marketing Meeting 28