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7 Employee Comments that Destroy a Team

Rick Conlow

In one retail company, a group of managers did this ad nauseam about a selected few. Early in my career, I had a process improvement project that included service managers from various locations. In addition, go here for our RealTime Learning & Training leadership and personal development website. Guess what?

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6 Turnaround Tactics for a Failing Team

Rick Conlow

One large retail company tried for four years to improve their customer experience to no avail. With a change of pace and new strategies that I brought, they made significant gains in four months. With training for multiple process improvement action teams, they won the JD Power Award.

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6 Turnaround Tactics for a Failing Team

Rick Conlow

One large retail company tried for four years to improve their customer experience to no avail. With a change of pace and new strategies that I brought, they made significant gains in four months. With training for multiple process improvement action teams, they won the JD Power Award.

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Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business

RPA is a category of software tools that enable complex digital processes to be automated by performing them in the same way a human user might perform them, using the user interface and following a set of predefined rules. Examples of RPA and Process Improvement. billion customer journey transformation program.

Company 42
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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

This is giving us the opportunity to experiment with different change strategies within chosen populations in the company. At EY, where some of us work, we have developed a tool for social media analytics called SMAART that is able to understand sentiment within consumer and influencer groups. Build a Dashboard.

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What a Changing NAFTA Could Mean for Doing Business in Mexico

Harvard Business

While consumer spending has proven resilient, with same-store retail sales rising 6% YOY in April , most multinational corporations are developing contingency plans to mitigate risks to their businesses and reassessing the country’s role in their global market portfolio and supply chains.