Harvard Business

JULY 19, 2018

The second problem, which we refer to as “Lost Before Translation,” is the tendency for academic researchers to design studies without input from managers or employees — the populations that their studies’ results are meant to help.

Research 40

Research Journal Metrics Ethics 40

Organizational Talent Consulting

FEBRUARY 21, 2022

Great leaders achieve great results and create great company cultures. While working with a large Forbes Top 25 Private Company, we quantified the value of leadership using internal key business metrics and various cognitive and behavioral leader assessments. References: Anderson, R., & & Adams, W. & Lord, R.

Leadership 52

Leadership Journal Study Research 52

Harvard Business

OCTOBER 25, 2016

For reference, an NPS of +50 is considered very good. It takes a major cultural shift in the company. The key to this transformation was an innovation approach common in the software industry: agile invention methodology. Yes, a customer who gives a low rating doesn’t like you.

Methodologies 28

Methodologies Agile Metrics Exercises 28

Harvard Business

AUGUST 10, 2018

It seems likely that the values driving us to be workaholics in the first place are also encouraging us to “optimize” ourselves by using metric-driven “hacks.” But it’s important to see how this ancient tradition is being commodified by our culture as a tool for improvement.

Study 53

Study Metrics Culture Methodologies 53

Harvard Business

JUNE 8, 2017

Candidate centers must provide information including detailed clinical protocols, surgical-patient selection criteria, clinical registry participation (more on that below), information on multidisciplinary shared decision-making, as well as institutional and physician-level performance metrics.

Healthcare 28

Healthcare System Insurance Insurance 28