Culture Leadership Process Improvement Sales 
Rick Conlow
MAY 31, 2023
Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.
Rick Conlow
AUGUST 21, 2023
Culturally engrained employee recognition and appreciation matters in today’s workplace. For example, one of our clients wanted to increase sales results with existing customers. Management set a fifteen percent goal for improvement. When executed well it elevates engagement and retention. We thought they could do more.
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Rick Conlow
FEBRUARY 15, 2023
However, these comments are also a wakeup call for a manager to improve his or her team leadership skills. Team Content and Process The bottom line is that a team’s success largely depends on the content and the process. I learned a valuable lesson about the lack of team leadership. “I’m too busy.”
Consulting and Organizational Management
APRIL 14, 2013
Years ago, I remember going out on sales calls with one of the partners in our consulting firm, Marv Weisbord. We would most often be asked in to help a leadership team that was struggling. team building, coaching, a visioning conference, a process improvement project, etc. Business Ethics, Culture and Performance.
Progressus
NOVEMBER 10, 2023
The Power of Unity Firms need real-time insights into the entire business – finance, project accounting, sales, everything – otherwise multiple versions of the truth will start showing up in budgets, estimates, and forecasts. Are project operations, sales, customer service, etc. Do process improvements support strategic objectives?
Harvard Business
AUGUST 30, 2018
One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. To show how it works, we’ll walk you through an example.
Consulting and Organizational Management
DECEMBER 2, 2012
The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. Business Ethics, Culture and Performance. Leadership. The problem with offering advice is that there are so many definitions of OD now. Business Communications. Business Planning.
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