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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

In today’s data-centric digital landscape, intelligence is central to any business strategy, especially as we look towards 2024. According to PWC , talent, technology and data will set winning professional services firms apart from the competition. Bad data, in turn, leads to inaccurate timelines, estimates, budgets.

Agile 52
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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. The companies best positioned to change in the next decade will be the ones that set themselves up well now, by collecting the right kind of data and investing in their analytics capacity.

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How to Motivate Frontline Employees

Harvard Business

Productivity (revenue divided by expense) increased by 20% year over year (far more than the 9% increase in revenue that the control group stores averaged); customer satisfaction increased by 11% (the control group saw it decrease by 4%); and sales increased by 8% (the control group saw only a 2% increase).

How To 36
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Scaling Customer Service as Your Startup Grows

Harvard Business

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Before you hire a data scientist or implement expensive machine learning software, have a face-to-face conversation with 15 customers. What to do.

Metrics 49
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Great Digital Companies Build Great Recommendation Engines

Harvard Business

Perhaps the single most important algorithmic distinction between “born digital” enterprises and legacy companies is not their people, data sets, or computational resources, but a clear real-time commitment to delivering accurate, actionable customer recommendations. How the best companies get up to speed. ” So they did.