Remove Culture Remove Data Remove Metrics Remove Process Improvement
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Benefits of Small Business Consulting

Business Consulting Agency

Operational Efficiency and Process Improvement Consultants focus on improving operational efficiency and process optimization to streamline workflows, reduce inefficiencies, and enhance productivity.

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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. The companies best positioned to change in the next decade will be the ones that set themselves up well now, by collecting the right kind of data and investing in their analytics capacity.

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Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Establish models, not just metrics.

Metrics 47
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How to Motivate Frontline Employees

Harvard Business

While experimentation is focused on learning strategic or process improvements, it is equally important to manage the pace of learning through apprenticeship. In a culture of apprenticeship, people receive high levels of on-the-job coaching by others who are higher in skill. Systematically manage apprenticeship.

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Why GE, Boeing, Lowe’s, and Walmart Are Directly Buying Health Care for Employees

Harvard Business

An invitation-only request for information from ECEN leads to an extensive review of the system’s quality, outcomes, and patient satisfaction data. This process-improvement methodology includes workflow redesign, error proofing, best-practice implementation, cost bundling, financial risk sharing, and outcomes measurement.

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Great Digital Companies Build Great Recommendation Engines

Harvard Business

Perhaps the single most important algorithmic distinction between “born digital” enterprises and legacy companies is not their people, data sets, or computational resources, but a clear real-time commitment to delivering accurate, actionable customer recommendations. Sponsored by DXC Technology. ” So they did.