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The Consulting Value Proposition

Tom Spencer

Turnarounds. In an apparent attempt to stop McKinsey poaching key talent, AlixPartners sued its former employees (Eric Thompson, managing director of AlixPartners’ Hong Kong office, and Ivo Naumann, head of its Shanghai branch) on claims that they misappropriated trade secrets before they left the firm’s Asian operations.

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When Is Teamwork Really Necessary?

Harvard Business

While the group liked getting together and engaging in some joint activities — such as goal setting, best-practice sharing, and talent development — people often wondered why they were in the room. Perceptions about his overall efficiency and effectiveness rose dramatically.

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How to Evaluate Your Marketing Leader’s Performance

Prudent Pedal

I hope it eases your angst, provides a rubric to simplify your conversation, gives your marketing leader their do, and sets you on a course for a less anxious and more productive review next year at this time. Ask questions about production efficiency, turnaround times, collateral organization/dissemination, and costs.

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How Avaya Turned Around Its Customer Ratings

Harvard Business

Disclosure: Although Avaya currently has no ties with Innovators International, my interest in Avaya’s remarkable turnaround was initially kindled by the dozens of conversations I had with many people at Avaya when the company was a partner with our organization.). The risk had been managed well. Tie Your Goals to Hard Numbers.

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

1 to 1

Remote work also lets retailers dip into a wide talent pool of highly developed and highly skilled workforce that understands your brand message and values, helping to improve loyalty while meeting fluctuating demands. That is why it matters more than ever to deliver empathetic and efficient customer service.

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Your Organization Wastes Time. Here’s How to Fix It.

Harvard Business

Companies wind up in trouble and squander the time, talent, and energy of their workforce when they lose focus, spend money on things that don’t make a difference to employees or the future of the business, and use operating models that are out of whack. Consider the remarkable turnaround at Ford. reset the budgets.

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