Business Consulting Agency

MARCH 26, 2024

Operational Efficiency and Process Improvement Consultants focus on improving operational efficiency and process optimization to streamline workflows, reduce inefficiencies, and enhance productivity.

Small Business 52

Small Business Consulting Cash Flow Talent 52

Rick Conlow

AUGUST 21, 2023

Culturally engrained employee recognition and appreciation matters in today’s workplace. As a result, the company achieved a 75% gain! Through feedback, the company’s branches listed recognition and coaching as the top initiatives that helped. When executed well it elevates engagement and retention.

Training 69

Training Training Culture Leadership 69

Harvard Business

OCTOBER 23, 2017

The companies best positioned to change in the next decade will be the ones that set themselves up well now, by collecting the right kind of data and investing in their analytics capacity. This is giving us the opportunity to experiment with different change strategies within chosen populations in the company.

Change Management 28

Change Management Data Company Management 28

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., What not to do. Your goal is success.

Metrics 49

Metrics Engineering Efficiency Operations 49

Harvard Business

AUGUST 30, 2018

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. Our work with hundreds of companies offers a clear and simple answer. Goals and metrics were transparent to everyone so that nothing was hidden.

How To 39

How To Retail Productivity Sales 39

Harvard Business

JUNE 8, 2017

Other companies including Lowe’s, Walmart, McKesson and JetBlue Airways have recently partnered with the Pacific Business Group on Health (PBGH) and Health Design Plus (HDP) to launch the Employers Centers of Excellence Network (ECEN) which helps employers identify quality providers and negotiate bundled payments.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

AUGUST 1, 2017

Perhaps the single most important algorithmic distinction between “born digital” enterprises and legacy companies is not their people, data sets, or computational resources, but a clear real-time commitment to delivering accurate, actionable customer recommendations. How the best companies get up to speed. Insight Center.

Engineering 28

Engineering Company Data Enterprise 28