Key Performance Indicators (KPIs) for Professional Services Firms
Progressus
OCTOBER 20, 2023
Factors impacting profit margins include the tendency to allocate 80% of project work with the last 20% of the budget, inaccurate time-sheet reporting, underbidding during the sales process, and client disputes. Measuring utilization informs decisions regarding hiring, outsourcing, skill development, and workload distribution.
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