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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. ” It was true that the PCEs they’d hired didn’t have medical training. “One possibility is to do more training,” Amrita suggested.

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Before Day 1: Taking Advantage of the In-Between

Tom Spencer

Rather, if you find that you have some additional time before starting your first job post-graduation or even in-between your first and second jobs, these suggestions might provide some ideas on how to best utilize it. This could be a good time to learn a new language, so you can use it on a future work trip.

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How to Manage Managers

Harvard Business

When you’re managing managers, your responsibilities are two-fold: you need to make sure they’re producing good work (as with any employee) and that they’re effectively supporting their teams. You might know how to do the former, but how do you do the latter? Do you need to provide training?

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How to Get an Employee to Work Faster

Harvard Business

” Yet scaring people into speeding up will only end up backfiring, says Elizabeth Grace Saunders, a time coach and the founder of Real Life E Time Coaching & Training. Case Study #1: Support your perfectionists and look for time-saving tools.

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