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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. ” It was true that the PCEs they’d hired didn’t have medical training. “One possibility is to do more training,” Amrita suggested.

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Before Day 1: Taking Advantage of the In-Between

Tom Spencer

This could be a good time to learn a new language, so you can use it on a future work trip. You were probably practicing case studies daily, so it should be easy to replace this daily discipline with practicing a new language every day. Not returning to school or filled your schedule up already?

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How to Manage Managers

Harvard Business

When you’re managing managers, your responsibilities are two-fold: you need to make sure they’re producing good work (as with any employee) and that they’re effectively supporting their teams. Do you need to provide training? Go through the same training. And how do you serve as a good role model?

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How to Get an Employee to Work Faster

Harvard Business

” Yet scaring people into speeding up will only end up backfiring, says Elizabeth Grace Saunders, a time coach and the founder of Real Life E Time Coaching & Training. Case Study #1: Support your perfectionists and look for time-saving tools.

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