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Before Day 1: Taking Advantage of the In-Between

Tom Spencer

You successfully interviewed for a position at your dream consulting firm, and you have received and accepted an offer. Maybe you interviewed in the fall but defend your thesis in the spring. Maybe you interviewed in the fall but defend your thesis in the spring. You did it! However, you have multiple months before you begin.

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How to Manage Managers

Harvard Business

When you’re managing managers, your responsibilities are two-fold: you need to make sure they’re producing good work (as with any employee) and that they’re effectively supporting their teams. Do you need to provide training? Go through the same training. And how do you serve as a good role model?

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Health Care Providers Can Use Design Thinking to Improve Patient Experiences

Harvard Business

In Mary’s case, she couldn’t explain her concerns through the standard patient experience survey, which is initiated after an appointment and which comprises general questions focused on the medical visit. Designing a Patient-Centered Experience. They would seek out patterns and aim to define the real problem at hand.

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Make Sure Your Employees Have Enough Interesting Work to Do

Harvard Business

Is it a problem of time management? Take for example the case of my recent client, an engineering consulting company I’ll call Astride. I also interviewed the partners and a cross section of employees to better understand the anchors on raising Aristide’s productivity. What could be the cause? Dig deeper.

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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Ben Edwards/Getty Images.