article thumbnail

The 4 Dimensions of Digital Trust, Charted Across 42 Countries

Harvard Business

The Fletcher School at Tufts University and Mastercard have a launched a research initiative to address these questions by studying the state of digital trust across 42 countries. Here are some of our initial findings, drawn from the study, “Digital Planet 2017: How Competitiveness and Trust in Digital Economies Vary Across the World.”

Survey 32
article thumbnail

What the Best Transformational Leaders Do

Harvard Business

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. We always urge you to read the methodology carefully. Financial performance.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2024 Events for Project Managers, Business Leaders, and Industry Professionals

Epicflow

The event will allow project managers to earn PDUs, learn from expert speakers during the educational sessions, acquire new skills, master new technologies and methodologies, and network with peers. The program of the symposium includes case studies, lessons learned, academic research, actionable tips, and more.

article thumbnail

The Most Common Reasons Customer Experience Programs Fail

Harvard Business

Study the drivers and barriers of both to optimize here. There is place in the world for performance benchmarking survey metrics like net promoter score (NPS). When this is the case, though, be certain to study KPI success or failure with caution. A satisfied customer is not necessarily a profitable one.

Metrics 30
article thumbnail

The “Smart Society” of the Future Doesn’t Look Like Science Fiction

Harvard Business

To set an aspirational but realistic target, we created a benchmark that combines the best attributes of these advanced digital nations. Second, with the benchmark as a composite, no single nation achieves it and yet each of the five countries’ progress toward the ideal can be assessed in terms of performance against the benchmark.