Show report: CX and EX inextricably linked, with empathy as the glue
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MARCH 21, 2023
Despite all the innovative advances in travel, Bastian said in-flight wi-fi has been an abysmal experience for passengers. “We So often, we design something that works for HR or finance or technology and guess what? Five years in the works, free in-flight wi-fi is now available on 80% of Delta’s U.S. It doesn’t work for employees.” “How
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