Management Consulted

DECEMBER 16, 2008

The cons of investment banking – the long hours, the repetitive and unengaging nature of the work, the lack of non-finance exit opportunities – mattered far more to me than a 6-figure salary. Consultants – depending on firm – travel anywhere from 25-75% of their time. This attitude permeates all interactions.

Banking 272

Banking Boston Consulting Group Consulting Management 272

1 to 1

JULY 29, 2022

By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”

Data 29

Data Apparel Automotive Balance Sheet 29

Harvard Business

OCTOBER 10, 2017

One reason for the paltry performance is that while other business areas, like sales or finance, are considered to be core functions, innovation is often considered to be something that’s “nice to have” rather than essential. Another pervasive reason is that senior executives are trained as operators, not innovators.

ROI 28

ROI Operations Enterprise Research 28