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Project Management Maturity Models: A Basis for Reaching Your Organization’s Business Success

Epicflow

Project management maturity (or PMM) reflects a company’s ability to manage projects efficiently. They usually describe levels indicating the current state of an organization in terms of project management efficiency and propose recommendations on how to proceed to more sophisticated levels. . Let’s examine some of them. .

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Omnichannel vs. multichannel support: key differences

1 to 1

The key to an omnichannel approach is giving the support team access to customer data and metrics across any channel. In addition to making customers happy, an omnichannel contact center adds value by centralizing data and tools under one system, which reduces resolution time while increasing efficiency and savings.

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What the Companies on the Right Side of the Digital Business Divide Have in Common

Harvard Business

This difference in strategy means that business users are more likely to have access to a consistent set of up-to-date metrics for decision making, and the organization can generate predictions about their business from data they collect. more likely to use data to benchmark customers and advise them on how to realize greater value.

Company 28
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5 Questions That Will Help You Stay Ahead of Your Disruptors

Harvard Business

Digitally-challenged media giants such as Bloomberg launch robo-journalism initiatives that empower software to custom-craft stories for subscribers with minimal human intervention. Cable companies enviously and despairingly benchmark Netflix and Amazon to learn how they quasi-autonomously cultivate subscribers and binge viewers.

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How B2B Software Vendors Can Help Their Customers Benchmark

Harvard Business

Today, the data to answer those questions exists — it’s captured by the software-as-a-service firms whose services companies use to run their businesses. Mainstream software companies are beginning to hold “ data mirrors ” up to their customers, allowing scoring and benchmarking of their customers’ strategies.

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Managing Risks and Controlling Projects: How Data-Driven Project Management Come in Useful for Multi-Project Environments

Epicflow

In this article, we’re delving into the most essential aspects of efficient project management that can ensure successful and timely delivery, and also dwelling on the importance of project data for risk management in single-project and multi-project environments. So, what do you need for an efficient risk analysis?