Tom Spencer

MAY 3, 2024

You can use various methods to collect data, such as interviews, surveys, observations, documents, and benchmarks. She enjoys tennis, hiking, creative writing, travel, exploring new cultures, and mentoring K-12 students. This is where data collection and analysis come into play.

Consulting 88

Consulting Analysis Data Benchmarking 88

1 to 1

JULY 29, 2022

By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”

Data 29

Data Apparel Automotive Balance Sheet 29

Harvard Business

OCTOBER 10, 2017

While the execution of a conventional strategy lends itself to linear progress and clear benchmarks, innovation often proceeds by S-curves , moving at a slow crawl until it explodes at an exponential rate. If you pursue problems that you know about already, you are unlikely to travel far from your current operational model.

ROI 28

ROI Operations Enterprise Research 28