Benchmarking Document Training Travel 
1 to 1
JULY 29, 2022
By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”
Harvard Business
OCTOBER 10, 2017
Another pervasive reason is that senior executives are trained as operators, not innovators. While the execution of a conventional strategy lends itself to linear progress and clear benchmarks, innovation often proceeds by S-curves , moving at a slow crawl until it explodes at an exponential rate.
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