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JULY 29, 2022

Insights into what customers want and need are more important than ever as the economy and market conditions change. And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance.

Data 29

Data Apparel Automotive Balance Sheet 29

Harvard Business

NOVEMBER 22, 2016

As a result, USAA outperforms most competitors in the number of products held by its customers. In the past, marketers have struggled to deliver the higher response rates they need from existing customers — a smaller group than potential new customers. Take a balance-sheet view.

Balance Sheet 28

Balance Sheet Insurance Insurance Data 28

Harvard Business

SEPTEMBER 16, 2016

Data contributes not only to brand equity, but to what constitutes product and service delivery in globally connected and hyper-competitive markets. Had the Delta ground stop lasted for a week, the burn rate would go well beyond refunds, travel vouchers, and other costs and begin eroding EvD.

Data 28

Data Balance Sheet Enterprise Insurance 28

MishTalk

JANUARY 3, 2014

Had I suggested in 2007 that the Fed balance sheet expansion of $75 billion a month would have been considered "tightening" people would have thought I was nuts. A similar crash in public opinion awaits Bernanke for fueling one of the biggest, if not the biggest stock and bond market bubbles in history. Here we are.

Conference 74

Conference Banking Government Balance Sheet 74

Harvard Business

MARCH 14, 2017

Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. See More Videos > See More Videos > All loyalty programs are vulnerable to a blockchain revolution, but the travel industry is perhaps the most at risk. The average U.S. Early adopters could benefit considerably.

Travel 43

Travel Balance Sheet Hotels Airlines 43