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BTS Group Interviews and Culture

Management Consulted

BTS Group specializes in digital technology, leadership development, sales training, and assessments. However, the firm operates in five main practice areas: Assessments, Business Acumen, Leadership Development, Sales Training, and Strategy Execution. Aerospace and Automotive. BTS GROUP KEY STATS. BTS Group Website: www.bts.com.

Groups 100
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Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t obsess over metrics like inquiry volume or time to close tickets. In later stages you’ll want people who think about how to scale through process, training, and systems. For support, add metrics like issue categorization and response/resolution time to your reporting. Establish models, not just metrics.

Metrics 46
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What You Can Do to Improve Ethics at Your Company

Harvard Business

But what about the ordinary engineers, managers, and employees who designed cars to cheat automotive pollution controls or set up bank accounts without customers’ permission? We assume it’s only the Ken Lays and Bernie Madoffs of the world who will cheat people. We tell ourselves that we would never do those things.

Ethics 31
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How Atrius Health Is Making the Shift from Volume to Value

Harvard Business

The nurse has real-time phone access to a geriatric care–trained nurse practitioner who, based on the nurse’s assessment, can order tests (including in-home imaging) and prescriptions and make treatment decisions. Team members identified a clinic and met with its leaders to pitch the project.

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Top Consulting Firms

CaseInterview.com

Robust training programs and fun company social life take the edge off hard work and long hours, but it’s “up or out” for consultants (“up or out” refers to the mentality that a consultant needs to reach a certain level in the company by a certain time or they could be let go). Compensation Outlook. Additional Resources.