Apparel, Benchmarking, Culture and Strategy - Management Consulting Connection

Customer intent is a treasure trove of actionable data hiding in plain sight

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JULY 29, 2022

“Oftentimes, the user experience developed by a company for its customers overlooks critical components of the underlying intents the customer wants resolved through their customer experience (CX),” says Ravi Bharadwaj, executive director of corporate strategy at TTEC. “By

Data

Data Apparel Automotive Balance Sheet

A Tool to Map Your Next Digital Initiative

Harvard Business

JUNE 3, 2016

In the apparel industry, the benchmark for inventory accuracy is somewhere between 60% and 70%. A significant cultural change was also going to be needed, especially around information sharing and cross-cultural work. Consider an IT investment that one European retailer was pondering.

Tools

Tools Construction System Retail

Customer intent is a treasure trove of actionable data hiding in plain sight

A Tool to Map Your Next Digital Initiative

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