Rick Conlow

MAY 17, 2023

Grasp Servant Leadership principles, popularity, and payoff to begin to excel as a leader. With employee engagement and retention on a decline this leadership approach is long overdue. Robert Greenleaf first introduced the Servant leadership style in his 1970 essay, “The Servant as Leader.”

Leadership 112

Leadership Training Training Airlines 112

Management Consulted

SEPTEMBER 25, 2016

Even as recently as 2006, the concept of measurement, management and their impact on philanthropy was not considered a key tool to business development – that’s why The Ultimate Question 2.0 The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003.

Bain 100

Bain Survey Banking Metrics 100

Harvard Business

APRIL 20, 2016

Key performance metrics, such as “intent to return,” driven by expensive tickets and long lines, were worsening. Today, Delta has industry-leading operations in metrics such as on-time arrivals, flight cancellations, and lost bags. What role could software play in that equation? For an example, look to Disney World.

Software 28

Software Company Intellectual Property Airlines 28

Harvard Business

APRIL 22, 2016

Airline pilots must pass a simulator exam before licensure; violinists must audition before joining a world-class orchestra; comedians must prove they are funny before becoming a Saturday Night Live cast member. They all use some version of tryouts or auditions to select their talent. How can companies get started on this transition?

Company 28

Company Talent Case Interview Sports 28

Harvard Business

DECEMBER 20, 2016

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. They need to feel valuable and that they are being developed.

Energy 28

Energy Airlines Culture Retail 28

Tsavo Neal

JANUARY 25, 2018

You’re sharing your thought-leadership (content marketing) with your exact audience (senior people and decision makers) in a publication that already has the social proof and brand to establish trust. –Cal Friesen, Thought Leadership Resources. They also help you develop new relationships through outreach.

Consulting 68

Consulting Advertising Case Interview Conference 68