Progressus

NOVEMBER 10, 2023

CSFs can literally be anything — whether it’s improving customer satisfaction, increasing revenue, reducing operating costs, or something specific to a particular project or deliverable – making them somewhat difficult to identify – let alone define in concrete terms. Are project operations, sales, customer service, etc.

Agile 52

Agile Tools Data Talent 52

Harvard Business

JULY 2, 2018

Agile — the management approach that relies on small, entrepreneurial, close-to-the-customer teams — has a reputation that reflects its rapid adoption in software development. It is most definitely not for big, old-line companies that are facing an existential crisis and require a full-scale turnaround.

Turnaround 40

Turnaround Agile Operations System 40

Harvard Business

NOVEMBER 22, 2016

Various AI-related technologies, such as natural language processing (NLP), computer vision, robotics, machine learning, and speech recognition, have substan­tially progressed over the years to coalesce into systems that do, think, learn, and continuously adapt. Start small.

Insurance 28

Insurance Insurance Industry Turnaround 28

1 to 1

AUGUST 18, 2021

More often we are seeing digitally transforming legacy support systems as a key to meeting modern expectations. With post-pandemic online shopping increasing and deals running longer and earlier, consistent quality and service levels are essential to keep operations running smoothly and customers happy. Retailers need to remain nimble.

Retail 26

Retail Strategy Strategy Strategy& 26

1 to 1

DECEMBER 7, 2021

With post-pandemic online shopping increasing and deals starting earlier and running longer, consistent quality and service levels are essential to keep operations running smoothly. Legacy systems are often overwhelmed and there’s no integration among disparate channels. Strategy #3: Combine automation & empathy.

Retail 26

Retail Strategy Strategy Strategy& 26

Harvard Business

OCTOBER 10, 2016

IBM has been building a talent system that both aligns with and accelerates this phenomenon of the external disaggregation of work. employees, customers, free agents, communities we operate in) and so much more. Mastering digital requires leaders to be agile amid disruption. ” Let’s go back to the IBM example.

Development 28

Development Leadership Talent Agile 28