1 to 1

DECEMBER 22, 2021

In the face of the Great Resignation, industries across every sector are faced with a harsh reality: give your employees a healthy and productive work environment or they will leave you. Meeting employee needs and equipping them with the right tools with be critical in 2022. Eliminate waste from operations.

Strategy 26

Strategy Strategy Strategy& Talent 26

1 to 1

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. The more operational distance, the more organizational siloes. Send-off in style.

Conference 29

Conference Culture Operations Metrics 29

1 to 1

MARCH 21, 2023

The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We 1 issue is wage inflation.

Report 26

Report Healthcare Airlines Trends 26

Harvard Business

JULY 12, 2017

Let’s take the example of one large company we worked with, which posited that it needed $250 million in new revenue from innovative new products in five years. Scouting options have low technical but high market uncertainty, in which the major task is finding product/market fit to extend the reach of an existing capability.

How To 28

How To Resources Operations Trends 28

Progressus

OCTOBER 25, 2023

Forrester’s 2022 Predictions includes an important statistic that underscores this point: roughly 80% of consumers view the world as all digital — there is no divide. Deloitte’s 2022 Tech Trends came to that same conclusion. In part, that means abandoning old ways of measuring productivity.

Data 52

Data Agile Tools Talent 52