1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

Strategy 26

Strategy Strategy Strategy& Talent 26

NeoAcademic

MARCH 25, 2021

All required role responsibilities can be performed with home access to a high-speed internet connection (being remote could prevent a few hours a week of job duties in late 2021/early 2022, but that’s the extent of it, and we’ve already identified potential workarounds).

Research 40

Research Management Software Study 40

1 to 1

JANUARY 18, 2022

A well-trained associate or agent is suited for both simple and complex interactions, but the human touch is always needed for the latter. Top customer service AI and automation trends for 2022 : Discover the trends and innovations for customers and employees with intelligent automation. The best fit. Learn more.

Tools 26

Tools Trends eBook System 26