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2022 wage strategies: How contact centers can face the Great Resignation

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With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

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Best Free Podcast Courses for 2024

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How to Start a Podcast Step-by-Step | 2022 Complete Tutorial Pat Flynn (from Smart Passive Income ) is a veteran in the podcasting world, and he created this free guide to help creators efficiently launch a quality podcast. Podcast training courses can be free or paid, depending on how in-depth the material is.

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3 ways retailers are adapting to higher customer expectations

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At NRF 2022: Retail’s Big Show , retailers and industry experts outlined the future of retail experiences and the challenges they face in meeting consumers’ raised expectations. 1. Do you want a high-touch immersive experience or is it about efficiency and convenience, or something else?”

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What does the future of cryptocurrency and NFTs look like in the financial space?

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An automated knowledge systems break down silos and eliminate hierarchical roadblocks to spread information more efficiently with a blend of innovative technology, socially infused processes, and collaborative practices. Investigate: Trained experts scrutinize anomalies and define required actions. appeared first on 1to1 Media.