Harmonious Workplaces

OCTOBER 24, 2023

Rita High School, where I learned to develop group and individualized training toward specific goals — namely, competing in band competitions or performing in concerts. L&D, goal-setting theory of motivation, and leadership training took shape during those five years with the band.

Hotels 52

Hotels Training Training Exercises 52

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Eliminate waste from operations. And the contact center industry is not exempt.

Strategy 26

Strategy Strategy Strategy& Talent 26

Organizational Talent Consulting

JULY 24, 2023

The proven benefits of innovation include: increased competitive advantage improved operational productivity reduced costs and increased revenue improved commercial value enhanced problem-solving One modern innovation that is impressive to watch is SpaceX's reusable Falcon 9 (watch the video below). 2021) Global innovation survey.

Culture 52

Culture Leadership Journal Study 52

1 to 1

JUNE 28, 2021

But, in 2021 and beyond, do brands still need to house their servers in a physical location like a warehouse? But when it comes to cloud vs. on-premise contact centers, the cloud option offers many benefits that can not only streamline operations but also bring opportunities for customer experience (CX) innovation. Flexibility.

Tools 26

Tools Resources Operations Recruiting 26

1 to 1

MARCH 28, 2022

According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. It behooves companies from across a wide range of industries to consider making gigCX a part of their regular operations. Providing interactive training, introducing them to internal staff, and including them in team meetings can make a difference.

How To 52

How To Metrics Talent Policies 52