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Friday Fusion: July 10, 2020

Tsavo Neal

Here’s an example of what he does taken from one of his services pages : I’ll make many recommendations, but the four areas we’ll examine the most closely are these: The first is benchmarking. How do you score in all the metrics that might be worth watching, and where specifically are you scoring in the eight most important ones.

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The CMS Five-Star Quality Rating System is Changing. Here’s How to Stay on Top

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Plans that are awarded four or more stars earn a 5% bonus on CMS payment benchmarks, as well as higher rebates which are used to provide better member benefits. McKinsey & Company estimated in a report that in 2020, MA plans in aggregate received around $12.2 in 2020 to 2 in 2021. billion in stars-related payments.

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6 ways to renew (and stick to!) your CX vows

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In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success. Are we keeping our CX vows to customers and employees?

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Wearable Technology in Healthcare

Tom Spencer

billion by 2020. While current devices can capture important vital signs and other fitness metrics, their ability to diagnose and treat chronic conditions is currently limited. Based on a recent study by Global Industry Analysts , the global market for wearable medical devices is projected to eclipse $4.5

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What the Best Transformational Leaders Do

Harvard Business

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.