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Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. The post Customer intent is a treasure trove of actionable data hiding in plain sight appeared first on 1to1 Media.

Data 29
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6 ways to renew (and stick to!) your CX vows

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In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Further down the measurement food chain, it’s also important to measure deeper metrics like customer retention, brand loyalty, revenue growth—and from a workflow perspective, productivity, efficiency, and customer response times.

Metrics 26
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Clash of Generations - Boomers vs. Millennials: Attitude Change Will Disrupt Wall Street and Corporate America

MishTalk

Boomers: Born 1946-1964 Generation X: Born 1965-1981 Millennials: Born 1982-2003 Brookings Study Excerpts Millennial Dominance Millennial Values By 2020, Millennials will comprise more than one of three adult Americans. Let''s start with a couple of demographic definitions then a look at the study.

Survey 78