Harvard Business

DECEMBER 8, 2016

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. And here’s to an even better 2017!” It hits our collective reputation and our finances.” We could never have achieved it without all of you!

Case Study 28

Case Study Case Studies Study Construction 28

Harvard Business

DECEMBER 20, 2018

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. Front-line sales professionals and managers rarely find the majority of these capabilities useful in winning more business for the company. And the sales team — well, they mostly hated it. The result?

Sales 44

Sales Metrics How To Tools 44

Harvard Business

DECEMBER 19, 2017

subscribers in 2017, and the industry as a whole has been growing at 200% annually since 2011. went public in June, then saw its stock price fall 70%, making it the worst performing IPO of a major company so far in 2017. Case Study: Blue Apron. that aggregate sales in the U.S.

Methodologies 28

Methodologies How To Metrics Sales 28