Johanna Rothman

MARCH 21, 2024

We can't get something for nothing, and agility requires that managers change the culture. When managers do not change the culture, they cannot reap all the benefits of agility. But when managers cannot change and, as a result, do not change the culture? And use the flow metrics so you can see progress.

Agile 95

Agile Management Metrics Culture 95

Harvard Business

OCTOBER 10, 2017

In 2007 Harvard Business School professor Ethan S. Every step of the process was measured, and real-time metrics were easily accessible. A great salesperson will operate much more efficiently with a defined process for reaching out to prospects. Building Balanced Cultures. Metrics emphasized speed.

Metrics 44

Metrics Engineering Operations Sales 44

1 to 1

MAY 3, 2013

Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Gartner & 1to1 Media CRM Excellence Awards. Mobile Marketing. Sales Effectiveness. Social Media. Voice of the Customer.

Media 37

Media Metrics Advertising Trends 37

Harvard Business

OCTOBER 17, 2016

Companies trying to create a culture of innovation often seem to rely on office decor like ping-pong tables tables or multi-colored bean-bag chairs, or one-off events like hackathons. Vincent Tsui for HBR. But most of us who want to be more innovative would like to do so in our day-to-day work. What should we be focusing on?

Culture 28

Culture Research Metrics Resources 28

Harvard Business

MARCH 9, 2017

These capabilities might seem like nice things to have, the metrics useful to measure. All of this was foreshadowed in 2007, by Harvard economist Dani Rodrik , whose “trilemma of the world economy” predicted that it would be impossible to pursue globalization while maintaining nation states and democratic government.

System 30

System Accenture Data Transportation 30