Harvard Business

SEPTEMBER 3, 2018

Of course, death is difficult to talk about, and your customer service and retention reps can’t be expected to offer grief counseling as part of their daily work. So how can you ensure your employees are building enduring and caring customer relationships, while also protecting your interests?

How To 50

How To Policies Education Company 50

Clarity Consultants

APRIL 19, 2023

When applied to employee onboarding, instructional design strategies and best practices are highly advantageous. The core instructional design principles often focus on boosting engagement and knowledge retention, both of which enhance the experience and increase the training success rates. Contact us today.

Training 52

Training Training Energy Talent 52

Clarity Consultants

SEPTEMBER 21, 2023

As companies increasingly turn to eLearning platforms to facilitate employee training and development, it’s crucial to understand the cognitive processes at play. Here are the three types of cognitive load: Intrinsic Cognitive Load: This is the inherent complexity of the subject matter being taught.

Exercises 107

Exercises Training Training Case Studies 107

Harvard Business

OCTOBER 16, 2017

Upbeat Music Can Make Employees More Cooperative. Focus the group on this topic as your starting point for the discussion. As members consider the focus topic for discussion, have them select a photo or two that resonates with them and visualizes their thoughts. Amy Jen Su. Celia de Anca and Salvador Aragón. Kevin Kniffin.

Groups 53

Groups Leadership Development Training 53

Harvard Business

JANUARY 31, 2017

Employee turnover can be a big challenge for companies. But it creates a unique problem for professional services firms, which have to worry about employees taking clients with them if they leave. Small business owners and entrepreneurs also focus on increasing their client retention rates should their employees leave.

Research 28

Research Industry Journal Study 28