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How to Win with Automation (Hint: It’s Not Chasing Efficiency)

Harvard Business

At the same time, managers need to continue to motivate employees who fear their jobs being replaced by robots. In much the same way, nobody calls a travel agency to book a simple flight anymore. This creates a dilemma for leaders. In this new era of automation, leaders will need to identify new sources of value creation.

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How to Reduce Primary Care Doctors’ Workloads While Improving Care

Harvard Business

The workload problem is further increased by patients’ likely response to enhanced availability, such as what tax accounting and retail customers have enjoyed through digital channels. Our view is that early conceptions of connected health and the patient-centered medical home (PCMH) traveled a flawed path. A Way Forward.

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