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How to Win with Automation (Hint: It’s Not Chasing Efficiency)

Harvard Business

At the same time, managers need to continue to motivate employees who fear their jobs being replaced by robots. In much the same way, nobody calls a travel agency to book a simple flight anymore. That allows the sales associates to focus on serving customers rather than wasting time and energy managing transactions.

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How to Reduce Primary Care Doctors’ Workloads While Improving Care

Harvard Business

There is still a need for accountants and face-to-face meetings, but typically accountants now require such visits for only the more complicated cases that can’t be managed with software or a call. While some aspects of care clearly require doctor and patient to be in the same place at the same time, many demonstrably don’t.

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