Operations Retail Time Management Travel 
Harvard Business
MARCH 30, 2017
At the same time, managers need to continue to motivate employees who fear their jobs being replaced by robots. In much the same way, nobody calls a travel agency to book a simple flight anymore. This creates a dilemma for leaders. In this new era of automation, leaders will need to identify new sources of value creation.
Harvard Business
NOVEMBER 13, 2017
Just imagine the operational demand if primary care providers also had to actively monitor their patients’ health data between office visits. The workload problem is further increased by patients’ likely response to enhanced availability, such as what tax accounting and retail customers have enjoyed through digital channels.
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