Efficiency Retail Time Management Travel 
Harvard Business
MARCH 30, 2017
At the same time, managers need to continue to motivate employees who fear their jobs being replaced by robots. In much the same way, nobody calls a travel agency to book a simple flight anymore. This creates a dilemma for leaders. In this new era of automation, leaders will need to identify new sources of value creation.
Harvard Business
NOVEMBER 13, 2017
Much of the current thinking about new service-delivery models is based on the notion that cost and efficiency of care delivery can be enhanced by directing more patients to primary care. Our view is that early conceptions of connected health and the patient-centered medical home (PCMH) traveled a flawed path. Provider workload.
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