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Understanding the Costs and Causes of Employee Turnover

Tom Spencer

Retention efforts are especially important after the two-year mark because it can take up to two years for a new employee to reach a similar level of productivity as an existing staff member. This indicates that the employee has gotten up to speed with tasks, built working relationships with teammates, and has become a productive contributor.

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The Myth of a Psychologically Safe Workplace

Organizational Talent Consulting

A recent McKinsey global survey makes this truth glaringly obvious. Challenger safety – This is the last stage when others are able to provide constructive criticism and engage in productive conflict without fear of exclusion or retaliation. Calling yourself a leader is easy. This is the stage where individuals can innovate.

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To Better Train Workers, Figure Out Where They Struggle

Harvard Business

In a 2014 survey , 55% of executives said a major constraint to investing in training was that they did not know how to measure success. Almost half (49%) said that it was difficult to ensure a return on investment (ROI). And in another survey, 87% said they cannot calculate quantifiable returns on their learning investments.

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Why Companies Are Creating Their Own Coworking Spaces

Harvard Business

Orange’s VBN is one example; another belongs to a large telco in Silicon Valley, where its teams huddle alongside those from customers to prototype products and services. User satisfaction surveys consistently rank them as the favorite aspect of corporate coworking. Some companies are aggressively testing both.

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6 ways to renew (and stick to!) your CX vows

1 to 1

Meanwhile quantitative research methods—including surveys, website analytics and CRM data—can provide broader stroke insights that inform a deeper understanding of customer preferences and receive feedback on your current CX. Remember this step is about establishing a foundation on which you can build phased improvement.

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How Blockchain Can Help Marketers Build Better Relationships with Their Customers

Harvard Business

But according to The CMO Survey , only 8% of firms rate the use of blockchain in marketing as moderately or very important. This would defeat the denial of service attacks — a type of cyber-attack that involves recruiting bots to hit a website with millions of requests that causes the website to go down or to provide poor response time.

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Success with the Internet of Things Requires More Than Chasing the Cool Factor

Harvard Business

And a new survey by Cisco found that one-third of all completed IoT projects were not considered a success. In my experience with dozens of organizations implementing IoT solutions, those that achieved their expected ROI changed their traditional business approaches in one or more of the following ways: They Developed a Partner Ecosystem.

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