Forrester’s 2020 CX Index Report: CX Scores Rise Even During COVID
1 to 1
JULY 20, 2020
Hotels: Hampton by Hilton (77.5) Hotels and multichannel banks also had several brands move into the ‘Good’ category some of which were: Courtyard by Marriott, Holiday Inn Express, Chase, and U.S. When consumer spending resumes, brands with experiences that engender customer loyalty will benefit the most.”.
Let's personalize your content