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Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

“Oftentimes, the user experience developed by a company for its customers overlooks critical components of the underlying intents the customer wants resolved through their customer experience (CX),” says Ravi Bharadwaj, executive director of corporate strategy at TTEC. “By

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How Companies, Governments, and Nonprofits Can Create Social Change Together

Harvard Business

Like value investing, Social Value Investing employs a long-term investment strategy that unlocks hidden or intrinsic value. Collaborative leadership was critical for the revitalization of Central Park in New York City. Develop portfolios of financing to offset risk and achieve greater scale.