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How One Clothing Company Blends AI and Human Expertise

Harvard Business

Machine learning algorithms digest all of this eclectic and unstructured information. An interface communicates the algorithms’ results along with more-nuanced data, such as the personal notes, to the company’s fashion stylists, who then select five items from a variety of brands to send to the customer.

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Why So Many High-Profile Digital Transformations Fail

Harvard Business

In 2011, GE embarked upon an ambitious attempt to digitally transform its product and service offerings. These companies spent millions to develop digital products, infrastructures, and brand accompaniments, and got tremendous media and investor attention, only to encounter significant performance challenges, and often shareholder dissent.

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6 Reasons Salespeople Win or Lose a Sale

Harvard Business

There’s a tendency to assume that the salesperson lost because their product was inferior in some way. However, in the majority of interviews buyers rank all the feature sets of the competing products as being roughly equal. For “price conscious” buyers, product price is a top decision-making factor.

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