Engineering Operations Process Improvement Sales 
Tom Spencer
MARCH 21, 2020
Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. A good example would be a sales person providing inaccurate information to the customer just to make that sale.
Tom Spencer
MARCH 21, 2020
Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. A good example would be a sales person providing inaccurate information to the customer just to make that sale.
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Harvard Business
SEPTEMBER 11, 2017
Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your customer feedback is coming in through a variety of channels: phone calls to founders, emails to engineers, even the occasional text message.
Consulting Matters
APRIL 24, 2020
After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. So, I’m not a strict engineer. I’m not a strict operator.
Harvard Business
AUGUST 1, 2017
Recommendation engines (or recommenders ) force organizations to fundamentally rethink how to get greater value from their data while creating greater value for their customers. Recommendations are seen as a technique to sell more online, instead of a renewable resource for relentlessly improving customer insight and their own.
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