Remove Engineering Remove Metrics Remove Productivity Remove Turnaround
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How Avaya Turned Around Its Customer Ratings

Harvard Business

(Disclosure: Although Avaya currently has no ties with Innovators International, my interest in Avaya’s remarkable turnaround was initially kindled by the dozens of conversations I had with many people at Avaya when the company was a partner with our organization.). Any large company should be able to do what Avaya did.

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How to Pass the McKinsey Problem Solving Game

CaseInterview.com

In ecosystem-type games, there are often local minimums and maximums, or rules regarding how certain metrics used in the game must be greater than or less than some specific threshold. You’re given an outcome/effect (decimated profits), and you need to analyze available data to reverse engineer the cause.] the effect).

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To Grow as a Leader, Seek More Complex Assignments

Harvard Business

against the average scores for those metrics from all the executives in our worldwide database. The sad part is that all of them had started off strong: they were engineers with an average tenure of more than 20 years in R&D and product strategy and marketing. What we found was an incredible paradox. Learning to Learn.

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Reflecting on David Garvin’s Imprint on Management

Harvard Business

The articles — “Competing on the Eight Dimensions of Quality” (1987) and “What Does ‘Product Quality’ Really Mean?” Case closed (until engineers develop an algorithm that does the job better).